Privacy Policy

Introduction

Elevate Community Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our online portal
• Request information about our services
• Contact us with questions or concerns
• Submit service requests or maintenance tickets
• Participate in surveys or feedback forms

This information may include: name, email address, phone number, mailing address, community association details, and any other information you choose to provide.

Financial Information

When you make payments for assessments or fees, we collect necessary financial information such as bank account details or credit card information. This information is processed securely through our payment processors and is not stored on our servers.

Automatically Collected Information

When you access our website or online portal, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about your browsing actions and patterns.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our management services
• Process transactions and send related information
• Send administrative information, including updates and security alerts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues and security concerns
• Comply with legal obligations and enforce our policies

Information Sharing and Disclosure

We may share your information in the following situations:

With Your Community Association

Information related to your property and account may be shared with your community association's board of directors as necessary for community management purposes.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent
• The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: